Customer Service
Customer first, we have been supplying our hair to European, American, Japanese, Australian  & other Oceania markets for more than 10 years. We have won high reputation among our customers in all regions due to our honest attitude, high quality products& good service.Help all of our customers to open their own business smoothly. 
 
1.If any item is defective upon receipt,pls contact us for the return address,return is accepted within 7 days after the buyer receives the goods.
 
2.If it is quality problem or seller ships wrong type or color,we will pay the return shipping fee.But pls choose the same shipment as seller.
 
3.Returned item has to be in its original state.
 
4.After receiving the returned goods,we will made a replacement depends on our available stock,if not available,a refund will be issued.
 
5.If item is damaged by buyer,we will not accept any changing or refunding,hope you can understand.
 
6. Return/Refund is accepted within 7 days (the date depends on the DHL); please contact us first and return the goods according to the return address.
 
7. To avoid delivery lost, return should be arranged by register airmail, and the shipping fees of return should be paid by the buyer.
 
8. Please make the items remain the original state. We only accept not damaged items.
 

Our Shipping & Delivery
When you placed an order, we understand that you may be worried about how long the hair can be arrived to your hands..
 
Processing Time:
Within 24 hours for stock products.
We will send items out within 24 hours by Fedex after receipt of payment. Once your order has been shipped, you will receive a tracking number where you will be able to check the order status by www.fedex.com. During holidays, inclement weather, and big sales shipping may take a little longer but all customers will be notified of any delays. In order to make sure package safety, a signature is required for all of our orders to be delivered.
 

Delivery Time: Ship By FedEx
USA & Canada & Australia: usually 2-3 days
Europe: usually 3-5 days
Africa & South America: usually 4-6 working days
Not reach countries: Russia, Brazil, Israel etc.
Transit Times: All orders ship from Guangzhou, China.
The other countries has not been mentioned, please consult customer service.